California Privacy Request

Effective Date: September 1, 2025

StepFixGuide respects the privacy rights of California residents. This page explains the rights available under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and provides information about how eligible California residents may submit privacy-related requests regarding their personal information.

If you are a resident of the State of California, you may be entitled to certain rights concerning the collection, use, disclosure, sharing, and retention of your personal information.

1. Your California Privacy Rights

Subject to applicable legal limitations and verification requirements, California residents may have the following rights:

• The right to know what personal information is collected.
• The right to know how personal information is used and disclosed.
• The right to access specific pieces of personal information.
• The right to request deletion of personal information.
• The right to request correction of inaccurate personal information.
• The right to limit the use of sensitive personal information where applicable.
• The right to opt out of the sale or sharing of personal information.
• The right to receive information in a portable format where legally required.
• The right to non-discrimination for exercising privacy rights.

2. Categories of Information We May Collect

Depending on how visitors interact with StepFixGuide, we may collect certain categories of information including:

• Identifiers such as IP addresses and browser information.
• Internet activity information.
• Device and technical information.
• Website usage analytics.
• Communication information submitted through contact forms.
• Cookie and tracking technology data.
• Information voluntarily provided by users.

The exact information collected may vary depending on website functionality, services used, browser settings, and user interactions.

3. Purposes for Collecting Information

Personal information may be collected and processed for legitimate business and operational purposes, including:

• Operating and maintaining the website.
• Providing requested services and support.
• Improving user experience and site performance.
• Analyzing traffic and visitor behavior.
• Detecting fraud, abuse, and security threats.
• Complying with legal obligations.
• Responding to inquiries and communications.
• Managing advertising and analytics services.

4. Right to Know

California residents may request information regarding:

• The categories of personal information collected.
• The sources from which information is collected.
• The business purposes for collection and use.
• The categories of third parties receiving information.
• The specific personal information associated with the requester.

Requests must be verified before information can be disclosed.

5. Right to Delete

Eligible California residents may request deletion of personal information that we have collected, subject to certain exceptions permitted by law.

Some information may be retained when necessary for security, legal compliance, fraud prevention, record keeping, contractual obligations, or other legitimate business purposes.

6. Right to Correct

If you believe personal information maintained by us is inaccurate, you may request correction of that information. We may require reasonable verification before processing such requests.

7. Right to Opt-Out of Sale or Sharing

California residents may have the right to direct a business not to sell or share their personal information as those terms are defined under California law.

If StepFixGuide engages in activities that constitute the sale or sharing of personal information under applicable regulations, eligible users may exercise their opt-out rights by contacting us through the methods described below.

8. Right to Limit Use of Sensitive Personal Information

Where applicable under California law, residents may request limitations on the use and disclosure of sensitive personal information.

Requests will be reviewed and processed according to legal requirements and any applicable exceptions.

9. Non-Discrimination

Exercising your privacy rights will not result in unlawful discrimination. We will not deny services, provide a different quality of service, or otherwise penalize users solely because they exercised rights granted under California privacy laws.

10. Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require proof of authorization and independent verification of identity before fulfilling requests submitted by an agent.

11. Verification Process

To protect personal information and prevent unauthorized access, we may require verification of identity before processing requests.

Verification methods may vary depending on the nature of the request and the information available to us.

12. Response Time

We aim to respond to verified California privacy requests within forty-five (45) days of receipt, as required by applicable law.

If additional time is necessary, we may extend the response period in accordance with legal requirements and will notify the requester when appropriate.

13. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in our Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business operations.

14. How to Submit a California Privacy Request

California residents wishing to exercise their privacy rights may submit a request by contacting us using the information below.

Email: privacy@stepfixguide.online

Subject Line: California Privacy Request

To help us process your request efficiently, please include:

• Your full name.
• Your email address.
• The type of request being submitted.
• Any information necessary to verify your identity.
• A detailed description of your request.

15. Additional Information

This page is intended to supplement our Privacy Policy and provide California-specific disclosures. In the event of a conflict between this page and applicable law, the requirements of California law shall control.

We reserve the right to update this California Privacy Request page periodically to reflect changes in legal requirements, website operations, or privacy practices.

16. Contact Us

If you have questions regarding your California privacy rights, data processing practices, or privacy-related requests, please contact us:

Email: privacy@stepfixguide.online

Thank you for visiting StepFixGuide and for taking an active role in protecting your privacy.